But speaking of scary thoughts, I had an interesting conversation with the director of an organization, Josh, who was having some personnel challenges. Josh’s long litany of several employees who didn’t or couldn’t or wouldn’t do what he thought they should seemed to go on forever. Josh’s concerns were reasonable, and hardly unique. Whether you have 3 or 4 employees, or 30 or 40, it seems that people present challenges.
So, here’s the scary thought that I had...
Josh was seeing his people through all their challenges. Josh had never thought of them as his assets. Josh worried he had not hired the right people.
Our conversation moved to focus on their skills and interests. There were many of each.
Josh asked why he was having so many issues when he suddenly realized that perhaps there were a couple easy to identify reasons.
First, maybe he hadn’t been clear in what he was expecting from them. And when we addressed that a bit it seemed maybe Josh hadn’t communicated the “big picture” plans for the organization. His vision for the future. I didn’t press, but I suspect maybe Josh wasn’t so clear on that himself. Maybe he didn’t have one.
Second, Josh acknowledged that he had not done any organized training for his people. Learning took place when a question was asked or a colleague tried to help. Reading files and attending meetings provided information but little insight.
Josh realized that he is responsible for providing the vision for the organization, and he needed to work on that. To help his team implement the vision, Josh would provide some organized training and learning opportunities for his most valuable assets … his employees.
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